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Operations Manager

Location:Newquay, Cornwall, England
Salary:GBP30000 - 35000 per Annum
Job Ref: JS007
Posted: 08/01/2019
Job Description

Operations Manager
Salary up to £35,000 DOE
Permanent – Full Time

Are you an experienced Hotel Operations Manager looking for a new challenge? Would you like to work for a 4* resort in a superb location? Are you confident, capable and unflappable under pressure? If so, this could be the job for you.

We are currently recruiting for a dedicated, well organised and flexible Operations Manager to work for a fantastic Hotel and Spa located in Newquay. Responsibilities for the day to day management of hotel operations, including;

Coordinating all hotel operating departments with the Operations Director

Liaison with the internal Sales, HR & Training, Accounts and Marketing teams

Maximising in house spend by all guests through Restaurant, Bar and Spa

Ensuring all complaints are minimised and handled professionally

Helping to build a strong, well-motivated, high performing team in each department

Supervising, motivating, training and recruiting

Maximising sales performance, marketing and revenue management working closely with the Operations Director and Sales Department

Ensuring effective control of budgets and staff costs

Ensuring compliance on fire, health and safety, environmental health etc.

Management Reporting

Ensuring high standards of financial and reporting diligence

Comply and abide to company policies and manuals

We are looking to speak to candidates who thrive when supporting a team to deliver an exceptional customer experience. You will be used to exceeding customers high expectations, and will help to create a relaxed and fun environment for everyone to enjoy, whilst maintaining high standards of professionalism.

This is a great opportunity to continue to learn and develop in your job role and further training will be provided to the successful candidate as you continue your career.