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Reception Manager

Salary:£22000 - £24000 Per Annum
Start Date:ASAP
Job Ref: SW13890
Posted: 03/10/2017
Job Description

Reception Manager

General Purpose: To assist in the maximisation of sales and profitability of the hotel bedrooms. To ensure that all guests are greeted with a friendly welcome and offered the highest standards of guest care and customer satisfaction on check in and throughout their stay.

Key Accountabilities

  • To be fully converse with the reception operation and to efficiently manage the operation of all shifts.
  • To ensure that the switchboard is attended to promptly and efficiently
  • Ensure that all guest bills are posted with the correct amounts.
  • To welcome guests on arrival, follow through the registration procedure and give them instructions on how to get to their room and arrange for their luggage to be taken to their room, or for help in unloading their cars.
  • To check and post any charges to a guests room or to a main account, e.g. drinks, meal charges, fax charges etc.
  • To ensure all rooms are vacated at the correct time and notify housekeeping if vacating time is to be later.
  • To present bills to guests on departure, receive payment and take appropriate action.
  • To make bookings for guests if necessary, e.g. for restaurants, theatre, taxis or another hotel.
  • To take responsibility for all departmental induction training and on the job training of new members of staff
  • To create an environment promoting staff morale and encourages employees to have a pride in the area and their skills ensuring maximum efficiency.
  • To control all operating costs
  • To positively contribute to the sales activities within your department/hotel and maximise sales opportunities.

This is an excellent opportunity for a Senior/Team Leader Receptionist to step up into a new and exciting role or for an experienced Reception Manager to work for 2 established properties part of a larger group with ample opportunity to grow and develop.

Numerous benefits on offer across the group of properties in accommodation and food & drink discounts.

Call Alex at Wise Employment to start your application!